Privacy Policy - DeepTrading

Privacy Notice from March 15th, 2025
Effective as of March 15th, 2025

1. INTRODUCTION

Deeptrading Labs Limited ("Deeptrading," "we," "us," or "our") provides advanced signals tools for cryptocurrency, including proprietary application programming interfaces ("APIs") and algorithmic trading signal solutions (collectively, "Software"). Your privacy is a priority, and we are committed to protecting your personal data in compliance with applicable laws.

This Privacy Notice ("Notice") explains how we process your personal data when:

You interact with our website https://www.deeptradings.com ("Website") and/or mobile applications ("App");
You access or use the Deeptrading API;
You register or maintain a user account (including agreeing to our Terms of Use);
You subscribe to newsletters or marketing communications;
You communicate with us via email, social media, or other channels;
You engage with any features of our Software.

We process personal data as described herein and in accordance with applicable laws. If you share third-party data (e.g., colleagues' information), you must inform them of this Notice.

Children's Privacy:

We do not knowingly process data from individuals under 18. If we discover underage usage, we will promptly delete such data. Report concerns to support@deeptradings.com.

2. CONTROLLER

The controller of your personal data is:

Deeptrading Labs Limited
Registry No. 77822926
Address: RM A1, 11/F, WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM,KOWLOON,HONG KONG
Email: support@deeptradings.com

For data protection inquiries or to exercise your rights, contact us via the email above.

3. CATEGORIES AND SOURCES OF PERSONAL DATA

We may process the following categories of personal data:

Category	Description
Main Data	Name, email, entity details (if applicable), user ID, 2FA keys, exchange authentication data (e.g., profile ID).
Billing Data	Fiat/crypto payment details (e.g., country, wallet addresses, order identifiers).
Transaction Data	API keys, exchange account data, transaction logs (time, amount, currency).
Communication Data	Messages, timestamps, and content from emails, social media, or support channels.
Marketing Data	Consent status, campaign engagement, UTM parameters, survey responses.
Technical Data	IP address, device type, browser data, geolocation (city-level).
Usage Data	User activity logs (e.g., visited pages, error reports).
Cookie Data	Data from cookies (see Cookie Notice).

4. PURPOSES AND LEGAL BASES FOR PROCESSING

We process data based on:

Contractual obligations (e.g., account management, transaction execution);
Legitimate interests (e.g., fraud prevention, service improvement);
Consent (e.g., beta testing, marketing communications);
Legal compliance (e.g., tax reporting, regulatory requests).

5. DATA SHARING AND TRANSFERS

We may share data with:

Service providers (payment processors, cloud hosting, analytics tools);
Authorities (to comply with legal obligations);
Business partners (e.g., crypto exchanges linked via API).

Data may be transferred globally, including outside the British Virgin Islands. Transfers use safeguards (e.g., contractual clauses) to ensure protection.

6. DATA RETENTION

Category	Retention Period
Transaction Records	Up to 5 years post-transaction (legal compliance).
Account Data	6 years post-account closure (legal claims).
Marketing Data	30 days after consent withdrawal or account deletion.

Backups are retained securely and purged after cycle completion.

7. AUTOMATED DECISION-MAKING

Our AI tools (e.g., GPT-powered chatbots) do not process personal data for legal decisions. Contact us for concerns.

8. YOUR RIGHTS

You may:

Access, correct, or delete your data;
Object to processing or restrict data use;
Withdraw consent (opt-out via email or account settings);
Lodge complaints with supervisory authorities.

Submit requests to support@deeptradings.com. We respond within 30 days.

Updates: This Notice may be revised periodically. Check the Website for the latest version.